Responsible Gaming
Introduction
At Captain Cooks Casino, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble only with money you can afford to lose and set realistic expectations about your gaming experience.
Age Verification
Captain Cooks Casino is strictly for players aged 18 years or older (or the legal age of majority in your Canadian province). We verify the age of all players during registration. If you are under the legal gambling age, you are not permitted to create an account or participate in any gaming activities on our platform.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Spending more time or money gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding or lying about gambling activities to friends or family
- Feeling anxious or irritable when trying to reduce gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble
- Neglecting work, school, or personal relationships due to gambling
- Failed attempts to control or stop gambling
- Gambling more than originally planned
- Experiencing financial difficulties because of gambling
Self-Help Tools
Captain Cooks Casino provides several tools to help you manage your gaming responsibly:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Establish maximum loss limits to control how much you're willing to lose
- Session Limits: Set time limits for your gaming sessions
- Reality Checks: Receive periodic reminders during play about how long you've been gambling and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling
To access these tools, log into your account or contact our customer support team for assistance.
Support Organizations in Canada
If you or someone you know is struggling with problem gambling, help is available. Contact these organizations:
-
Responsible Gambling Council (RGC)
Website: www.responsiblegambling.org
Leading Canadian organization providing information, resources, and support for problem gambling -
National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
1-800-GAMBLER (1-800-426-2537)
Helpline available 24/7 with resources for North America -
GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counselling and information services -
GamStop (United Kingdom Self-Exclusion Service)
Website: www.gamstop.co.uk
National self-exclusion scheme -
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Support and counselling services
Provincial Resources
Many Canadian provinces offer additional gambling support services through provincial health ministries and addiction services. Contact your local health authority for information about problem gambling support in your province.
Call to Action
If you believe you have a problem with gambling, please seek help immediately. Problem gambling is a treatable condition, and support is available. Reach out to one of the organizations listed above, speak with a healthcare provider, or call a gambling helpline. Remember that asking for help is a sign of strength, not weakness.
Your well-being is important to us. Play responsibly, and enjoy gaming as entertainment only.